Complaints

Amiga Finance Limited is committed to providing the highest quality service in accordance with our visions and values. However, should you feel that we have done something wrong, by letting us know we can work with you to understand what has happened and facilitate a resolution of your issues.

The definition of a complaint

Any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service, which:

  1. a) Alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience; and

  2. b) Relates to an activity of our firm, or of any other firm with whom we have some connection in marketing or providing financial services or products, which comes under the jurisdiction of the Financial Ombudsman Service.

We can only handle complaints about the work, staff and levels of service provided by our company and we can’t deal with:

  • Complaints regarding the conduct or service of a specific finance company

  • Complaints regarding equipment you have purchased.

However, in the event your complaint relates to one of the above we will, where possible provide you with details of how to contact them directly.

Contact

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Amiga Finance Limited is an independent asset finance broker not a lender, as such we can introduce you to a wide range of finance providers depending on your requirements and circumstances. We are not independent financial advisors and so are unable to provide you with independent financial advice. Amiga Finance Limited will receive payment(s) or other benefit from the finance provider if you decide to enter into an agreement with them. Amiga Finance Limited is an appointed representative of AFS Compliance Ltd which is authorised and regulated by the Financial Conduct Authority under number 625035.

Amiga Finance Limited aims to provide our customers with the highest standards of service. If our service fails to meet your requirements and you would like to report a complaint; please click here.

Amiga Finance Limited is an independent asset finance broker not a lender, as such we can introduce you to a wide range of finance providers depending on your requirements and circumstances. We are not independent financial advisors and so are unable to provide you with independent financial advice. Amiga Finance Limited will receive payment(s) or other benefit from the finance provider if you decide to enter into an agreement with them. Amiga Finance Limited is an appointed representative of AFS Compliance Ltd which is authorised and regulated by the Financial Conduct Authority under number 625035.

Amiga Finance Limited aims to provide our customers with the highest standards of service. If our service fails to meet your requirements and you would like to report a complaint; please click here.

Amiga Finance Limited is an independent asset finance broker not a lender, as such we can introduce you to a wide range of finance providers depending on your requirements and circumstances. We are not independent financial advisors and so are unable to provide you with independent financial advice. Amiga Finance Limited will receive payment(s) or other benefit from the finance provider if you decide to enter into an agreement with them. Amiga Finance Limited is an appointed representative of AFS Compliance Ltd which is authorised and regulated by the Financial Conduct Authority under number 625035.

Amiga Finance Limited aims to provide our customers with the highest standards of service. If our service fails to meet your requirements and you would like to report a complaint; please click here.