Amiga Finance Limited is committed to providing the highest quality service in accordance with our visions and values. However, should you feel that we have done something wrong, by letting us know we can work with you to understand what has happened and facilitate a resolution of your issues.
The definition of a complaint
Any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service, which:
- a) Alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience; and
- b) Relates to an activity of our firm, or of any other firm with whom we have some connection in marketing or providing financial services or products, which comes under the jurisdiction of the Financial Ombudsman Service.
We can only handle complaints about the work, staff and levels of service provided by our company and we can’t deal with:
- Complaints regarding the conduct or service of a specific finance company
- Complaints regarding equipment you have purchased.
However, in the event your complaint relates to one of the above we will, where possible provide you with details of how to contact them directly.